Customer Service Agents Job Recruitment at TSTV Nigeria – How to apply
Here is how to apply for the 2017 customer service agents job recruitment with TSTV Nigeria. In this post, we are going to be giving you all you need to know about this job opening and the application portal.
DUTIES AND RESPONSIBILITIES
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Recommend potential products or services to management by collecting customer information and analysing customer needs.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Assist with placement of orders, refunds, or exchanges.
Inform customer of deals and promotions.
Handle changes in policies or renewals.
SKILLS, ABILITIES AND KNOWLEDGE:
Communication skills – verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
• Applicants must have a college degree and any customer service diploma or any other related course
• Proven customer support experience or experience as a client service representative.
What is the salary of this latest TSTV job?
How to apply for this latest TSTV job
To apply for this job email your details to [email protected]
Apply using webmail: Gmail / AOL / Yahoo / Outlook